Free Shipping on Orders Over $100 – Shop Now
2X Points + 20% OFF – Shop Organa Labor Day

Shipping & Returns


Organa Kratom begins shipping kratom orders within 24hrs of payment being received. Organa Kratom ships packages Monday – Friday.  If your order is received before 2:00 pm EST it will ship the same day. If not your order will ship the following day.

Organa Kratom offers 2 options for shipping:


United States Postal Service Priority Mail. Estimated arrival of the package in the U.S. is 2-5 business days from shipment date.

United States Postal Service Express Mail. Estimated arrival of the package in the U.S. is 1-3 business days from shipment date.

Please keep in mind shipping times may vary slightly depending on your location.

Tracking numbers are provided for all shipments which can be tracked within 48 hours of receiving a tracking number. Please keep in mind once the package is with the postal service we are not responsible for any delays that may occur.

We do not ship to the following States due to the state’s legality on Kratom:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin

We do not ship to the following Cities due to the cities’ legality on Kratom:

  • San Diego, CA
  • Denver, CO
  • Columbus, MS
  • Union County, MS
  • Sarasota, FL
  • Alton, IL
  • Jerseyville, IL


Organa Kratom will accept returns under certain conditions:

All kratom sales are final and in certain situations we will consider an exchange for different product. If this is the case, the products must remain unopened and still under the seal. We must also be notified within 24-48 hours of delivery to change in product. In no circumstances do we offer a refund simply because the nature of the industry of itself and the legality of kratom in certain states/cities. We strive to ensure every customer has an amazing experience with not only our products but also our staff.

Being one of the few companies that lab test all of our products (VERY EXPENSIVE) to ensure you receive a clean and pure end product, we do our best within reason to consider inquiries on a case-by-case basis. We guarantee the purity, quality, and potency of our powders however kratom is a subjective supplement and each variety / serving size will effect an individual differently than the next and may not always deliver the exact effect you are anticipating. We hope you understand we want all of our customers to be happy with their purchase and will work with you to ensure that you are.

Due to the nature of our products we are limited to what we can accept deem-able for a return/ exchange. Returns will not include the shipping cost and all return shipping must be paid by the customer. 

Please read all terms and conditions prior to ordering to make sure there are no misunderstandings. If you have questions regarding a specific situation please email our Support team at It is also recommended that all kratom users familiarize themselves with kratom legality for their specific location. Please visit for any information or contact our team.



11954 Narcoossee Rd Ste 2-302
Orlando, FL 32832

11954 Narcoossee Rd Ste 2-302
Orlando, FL, 32832